WE ARE SPECIALISTS IN CUSTOMER SERVICE MANAGEMENT
Do you know that sensation of having all the information about your company’s service in the palm of your hands?
Do you know that sensation of having information delivered to the entire company, by simply pressing a button?
Do you know that sensation of having, in a single platform, all the necessary information to innovate your service, for a better customer experience?
Our customers know it.
INNOVATING AND REVOLUTIONIZING YOUR CUSTOMER SERVICE WITH DIGA SOLUTION
Queue management the way it must be: TOTAL. From organizing a line by emitting numbers to providing important information, in real time, through customizable dashboards, this tool is a must have, for every administrator.
Manage all your media content, creating your own TV Network (CMS), or an Interactive Device Network that, besides communicating, it also enables interactive services and online consultations.
AI optimizes customer service by intelligent message triage and consolidating customer history into a single channel, eliminating redundancy. It ensures accurate responses grounded in strong governance and human oversight for critical cases, while serving as an internal knowledge base to help teams resolve queries fast.
On top of humanizing the customers’ experience through a video service, everything is recorded for auditing and registered for generating performance indicators to be analyzed by the administrator. All of this in one single platform.
73%
requests were resolved by the AI agent.
-42%
cost reduction in the financial cycle
+5H/DAY
given back to the customer service team
THE CUSTOMER JOURNEY IN
DIGA HYBRID ECOSYSTEM
ON-SITE
ENVIRONMENT
DIGITAL
ENVIRONMENT
ON-SITE CONNECTION
THROUGHT COMMUNICATION
