IT'S NOT A VIDEO CALL.
IT'S A VIDEO SERVICE
SOLUTION!
IT'S MORE THAN A VIDEO CALL.
IT'S A VIDEO SERVICE SOLUTION!
Video calling applications are a dime a dozen. However, none of them were designed to make customer service management easier and more organized. At DIGA, we've considered every detail of customer service when developing our VIP solution, aiming to simplify, streamline, and delight users, whether they're customers, service representatives, or managers.
WHAT OUR SOLUTION DELIVERS
• Greater agility in service
• Less operation time for the attendant
• Organized and traceable information
INCREASE IN
CONCLUDED
SERVICES
CUSTOMER SERVICE IS
MORE THAN INTERACTION
THE ALL-IN-ONE
SOLUTION
-
More agility
-
Less cost
-
Service requests in queue
-
Indicators of performance
EVERYTHING AT YOUR FINGERTIPS
MAIN BENEFITS
DIFFERENTIATED
EXPERIENCE
Your customer receives a more humanized service with eye-to-eye contact, greater ease of use, and the convenience of being served anywhere.
EVERYTHING IN A SINGLE PLATFORM
From video customer service to automatic recording of service indicators and the generation of dashboards for the manager, everything happens in the VIP solution.
INCREASED TEAM PRODUCTIVITY
Features such as document sharing during video calls and automatic recording of indicators contribute to an increase in the number of completed customer interactions.
TRACEABILITY FROM START TO FINISH
From the recording of video calls to the automatic logging of indicators, information can be accessed at any time, whether for analysis or auditing purposes.
OPTIMIZED DISTRIBUTION OF YOUR TEAM
With the VIP solution, it's possible to redistribute your customer service team, directing more agents to areas with higher flow, without the need for physical relocations.
NEW
POSSIBILITIES
New possibilities such as the virtual in-person attendant and service booths are made possible with the VIP solution, making customer service even more innovative.