DOES YOUR CUSTOMER SERVICE TEAM HAVE TO USE MULTIPLE SYSTEMS SIMULTANEOUSLY?

Replace them with one that does everything.

THE ALL-IN-ONE SOLUTION FOR CUSTOMER SERVICE

More agility. Less cost.

• Greater agility in service

• Less operation time for the attendant

• Organized and traceable information

THE FIRST IMPRESSION IS THE ONE THAT LASTS

Innovate the service, even before it begins.

INFORMATION PANEL: GRABS ALL THE ATTENTION

The same screen that displays the ticket call can also show live TV or custom content, functioning as your Corporate TV or Digital Bulletin Board. It is a powerful communication channel with your customer.

NEXT, PLEASE! YOU CHOOSE HOW TO CALL.

You can decide how to call the next service, combining visual information and sound alerts.

Visual: Display the name or ticket number on the Information Panel.
Audio: Emit an alert sound (beep) or use a vocal announcement for the ticket.
Smartphone: inform your customer that it's their turn via mobile phone.

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SERVICE ONLINE SCHEDULING

Anytime. Anywhere.

Schedule your appointment through the online booking available on your smartphone. Choose the service you want and how you prefer to be attended: online or in-person.

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WAIT FOR YOUR TURN IN LINE BY TRACKING YOUR PLACE ON YOUR SMARTPHONE

Stay in line without being in line

Why waste time? While waiting for your turn, engage in other activities and track your position in the queue through your smartphone.

START THE SERVICE ON A DIGITAL CHANNEL AND CONTINUE IN-PERSON. OR VICE VERSA.

Welcome to the phygital era.

Start a service through the digital channel. Need them to come in person? Continue the service in person. The GAF solution recognizes this and continues without losing any information.

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A SYSTEM THAT SELECTS WHO WILL SERVE THE CUSTOMER BASED ON AFFINITY AND INTEREST

Strengthen the relationship with your customer through intelligent client portfolio management.

VIDEO SERVICE

It's more than a video call.
It's a video service solution!

Video calling applications are a dime a dozen. However, none of them were designed to make customer service management easier and more organized.

At DIGA, we've considered every detail of customer service when developing our VIP solution, aiming to simplify, streamline, and delight users, whether they're customers, service representatives, or managers

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SERVICE SURVEY

An advantage that earns high marks for any service system.

The best time to evaluate the service is right after it has been completed. The GAF solution offers options to encourage service evaluation, creating a valuable asset for your company.

SERVICE SURVEY